Refund & Cancellation Policy

Every Memories Lane book is made to order, from your own photos, specifically for you - it can't be resold or restocked like an off-the-shelf product. Because of that, our policy here is intentionally different from typical retail.

No cancellations once payment is confirmed

Your order enters production as soon as payment is confirmed, so we're unable to cancel or modify an order (style, photos, or shipping address) after that point. If you haven't paid yet, you can simply not complete checkout - nothing is charged until payment succeeds.

No refunds for change of mind

Because each book is custom-made from your photos, we don't offer refunds once production has started, including for change of mind, ordering the wrong style, or submitting the wrong photos.

What we will make right

If any of the following happens, we'll reprint and reship your book at no extra cost:

• Your book arrives damaged in transit
• Your book is lost in transit and never arrives
• We made a material printing error (e.g. missing or duplicated pages)

To report any of these, email us within 7 days of the expected delivery date (or of actual delivery, for a damaged book) at littleplotco.custom@gmail.com with your order details and, for damage, a photo. We'll sort it out from there - reprinting is our default fix; a cash refund is considered only if a reprint genuinely isn't possible.

Contact

Any questions before you order: littleplotco.custom@gmail.com